Whether you’re looking for a condominium management company or already have one, your community most likely aims to make the most of the services you’re receiving or looking to receive. How can you make sure you’re making the most of your condominium management? There are a few things you should check out to ensure you’re getting the best service.
Make Sure Your Manager Isn’t Overbooked
Many condominium management companies are property management companies that have several other properties to look over. If you’re not seeing your manager very often or things are going undone, you may want to check in with your property manager to make sure he/she isn’t overbooked. If they are, you may want to consider searching for a smaller organization. Many condominium communities prefer smaller condominium management companies to make sure they’re getting the time and commitment they need to make their condominium management optimal.
Are They a Member of Community Associations Institute?
The Community Associations Institute advocates for best practices to be performed by providing professional development training, educational programs, and many other resources for communities and condominium managers. If your condominium management company is a member of the institute and having their employees go to regular trainings, this is a huge asset to helping them help your community function more efficiently.
Is There an On-Site Manager?
On-site managers can be very beneficial. If they live on site, not only do they have a professional interest in keeping your community running smoothly, but they also have a personal interest in doing so. The downside of having an on-site manager is usually they live for little to no rent on account of the job they perform for the community. This also means they may be just a member of your community and not have the required skills to perform the job efficiently. Take another look at your on-site manager; are they trained? Are they getting work done efficiently? Qualified managers are important to making sure your community is getting the most out of condominium management.
Get a Proposal
If you’re in the market for a new condominium management company, the first step is to contact some local companies and ask them to submit a proposal to you. The proposal should cover the services that would be provided and at what cost, if there will be an on-site manager, any other occurring fees, and anything else from legal actions to taxes. Reviewing proposals can be a little overwhelming at first, but remember that money alone should not be the determining factor in whether or not you hire someone. Conduct interviews and request that the manager be there to discuss the terms of your potential agreement farther.
Your potential new condominium management service should provide—at your request—a few references of properties they’re working for or have worked for in the past. These references can be great insights into the strengths and weaknesses of the condominium management company. Make sure to have a list of questions to ask before contacting these communities to ensure that you’re getting the information you need to help determine whether or not to hire someone.
Do They Conduct Regular Site Inspections?
Condominium management isn’t something that can be done over the phone or computer alone. Odds are your community has a lot going on and many things that need to be done—parking enforcement, maintenance, lawn care, waste services, and other items. Conducting regular site inspections is important to ensure that you’re getting the services you need for your condominium management. These site inspections can also help detect future potential problems with the property or within a unit. Regular site inspections help to keep everyone safe and happy.
Nothing creates issues between services and clients quite like communication. If there’s something that’s not being done or issues that aren’t being addressed in a timely manner, your manager needs to know. Not saying anything while tension builds up over time is not ideal for a business relationship and your community won’t be getting what they need from the services. The line of communication needs to be open between your community and your condominium management. Communication is how things will get done and they’ll get done right.
You’ll want your management team to be friendly, efficient, and committed to your community. By communicating, making sure regular site inspections are done, and that your manager is devoting enough time to your needs, you can make sure that you’re making the most of the owner/manager relationship.