{"id":935,"date":"2017-09-01T05:10:38","date_gmt":"2017-09-01T09:10:38","guid":{"rendered":"https:\/\/rentpost.com\/resources\/?post_type=manual_kb&#038;p=935"},"modified":"2024-03-06T11:33:26","modified_gmt":"2024-03-06T16:33:26","slug":"commercial-property-management","status":"publish","type":"manual_kb","link":"https:\/\/rentpost.com\/resources\/article\/commercial-property-management\/","title":{"rendered":"Commercial Property Management"},"content":{"rendered":"<p>Finding the right commercial property management company is one of the most important things you can do for your business. Because you are entrusting so much to one person (or group of people), you need to make sure you\u2019re hiring the best.<\/p>\n<p>The problem is that every company you talk to will tell you they\u2019re the best. So how do you decide for yourself? Well, it will take some leg work, but here are a few of the main points to consider. First, let\u2019s talk about what to expect from your PM.<\/p>\n<h3>What Services do Commercial Property Management Companies Offer?<\/h3>\n<p>Every company is different, but there are a few key areas where the PM should help you. In general, the company should do the following:<\/p>\n<ul>\n<li>Build a comprehensive budget for the property and maintain the bookkeeping for it.<\/li>\n<li>Document procedures in accordance with the law. This is to help them avoid doing something illegal and gives you insight into how they do their job.<\/li>\n<li>Manage tenant marketing (if vacant), leases, and renewals. This includes everything from the contract paperwork to evicting tenants who are not paying the rent.<\/li>\n<li>Create a market rent analysis regularly to understand how much other buildings in your area charge to help you stay competitive.<\/li>\n<li>Track and deliver key property performance indicators, including vacancy, rent, and the local area\u2019s economic growth.<\/li>\n<\/ul>\n<p>There\u2019s actually a lot more to it, as this great article from <a href=\"http:\/\/www.managemyproperty.com\/articles\/property-management-services-a-complete-list-7\" target=\"_blank\" rel=\"noopener\">ManageMyProperty.com<\/a> mentions. But this is a good start and gives you a basic idea of what to expect.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-1690 aligncenter\" src=\"https:\/\/s3.amazonaws.com\/assets.resources.rentpost.com\/wp-content\/uploads\/2017\/09\/23014253\/modern-escalator-shopping-center_1112-1989.jpg\" alt=\"\" width=\"600\" height=\"406\" srcset=\"https:\/\/s3.amazonaws.com\/assets.resources.rentpost.com\/wp-content\/uploads\/2017\/09\/23014253\/modern-escalator-shopping-center_1112-1989.jpg 740w, https:\/\/s3.amazonaws.com\/assets.resources.rentpost.com\/wp-content\/uploads\/2017\/09\/23014253\/modern-escalator-shopping-center_1112-1989-300x203.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<h3>Is the Commercial Property Management Company Even in Your Area?<\/h3>\n<p>If you are looking for someone to manage properties in Atlanta, would a property manager who currently only works with Chicago buildings be a good choice?<\/p>\n<p>Or if you are in upstate New York with a small commercial building, does it make sense to have someone from downstate by NYC who normally handles skyscrapers and manage your building? Probably not.<\/p>\n<p>This doesn\u2019t necessarily mean the company you hire has to be based out of your city. The <a href=\"http:\/\/www.cbre.com\/\" target=\"_blank\" rel=\"noopener\">CBRE Group<\/a> manages 1.2 billion square feet of property. They are based out of Los Angeles but have offices across the United States.<\/p>\n<p>The point is that any company you\u2019re considering should at least have some kind of presence or experience in your area. That not only makes it easier for you to work with them, but they will be able better to manage the <a href=\"https:\/\/rentpost.com\/resources\/article\/finding-the-best-property-maintenance-services\/\" target=\"_blank\" rel=\"noopener\">property\u2019s daily activities like maintenance<\/a>.<\/p>\n<h3>Commercial Property Management Certifications<\/h3>\n<p>Even though certifications and education aren\u2019t necessarily strong indicators of performance, they at least show how much exposure and dedication the person has to the industry. In this case, you should look for someone who is an <a href=\"http:\/\/www.irem.org\/credentials\/for-individuals\/acom\" target=\"_blank\" rel=\"noopener\">ACoM &#8211; Accredited Commercial Manager<\/a>.<\/p>\n<p><img decoding=\"async\" class=\"wp-image-1691 aligncenter\" src=\"https:\/\/s3.amazonaws.com\/assets.resources.rentpost.com\/wp-content\/uploads\/2017\/09\/23014849\/Capture-1.jpg\" alt=\"\" width=\"601\" height=\"398\" srcset=\"https:\/\/s3.amazonaws.com\/assets.resources.rentpost.com\/wp-content\/uploads\/2017\/09\/23014849\/Capture-1.jpg 645w, https:\/\/s3.amazonaws.com\/assets.resources.rentpost.com\/wp-content\/uploads\/2017\/09\/23014849\/Capture-1-300x199.jpg 300w\" sizes=\"(max-width: 601px) 100vw, 601px\" \/><\/p>\n<p>This should be the bare minimum because an ACoM only needs one year of experience to get the cert. They have to do other things as well, such as complete classes and take a test, but the point is that a commercial building manager with some experience under their belt should be able to become an ACoM.<\/p>\n<p>Something else to consider isn\u2019t as much of a certification as it is a specific type of experience. Right now, sustainability is a huge buzzword in the real estate world. The problem is getting a LEED certification for your property is difficult. However, companies can pursue getting certified as an <a href=\"https:\/\/rentpost.com\/resources\/article\/benefits-green-certifying-rental-property\/\" target=\"_blank\" rel=\"noopener\">IREM Certified Sustainable Property<\/a>. This isn\u2019t easy, but hiring a commercial <a href=\"https:\/\/rentpost.com\/resources\/article\/largest-property-management-companies\/\" target=\"_blank\" rel=\"noopener\">property management company<\/a> that has helped do this in the past isn\u2019t a bad idea.<\/p>\n<p>Why does sustainability matter? For one thing, it will save on your overhead costs and tenants\u2019 utility bills. Customers of all kinds are starting to prefer businesses making sustainability efforts, so that\u2019s something you (and your tenants) can promote.<\/p>\n<h3>How Big is the Commercial Property Management Company?<\/h3>\n<p>How many people are on the team? Would it just be one property manager, or do they have a team of several to back them up?<\/p>\n<p>These are important questions to ask because you don\u2019t want your management to be just one deep. In those kinds of situations, there are a number of things that may go wrong:<\/p>\n<ul>\n<li>They get sick<\/li>\n<li>They quit<\/li>\n<li>They\u2019re not very good<\/li>\n<li>They\u2019re overwhelmed and unresponsive<\/li>\n<\/ul>\n<p>That\u2019s why you want to look for a company that you know is large enough to accommodate your needs. That doesn\u2019t mean they need a huge support team, but having some kind of backup is essential.<\/p>\n<h3>How Much Experience Do They Have?<\/h3>\n<ul>\n<li>How many properties do they manage?<\/li>\n<li>Are some similar to yours in both function and size?<\/li>\n<li>How long have they been operating those types of properties?<\/li>\n<li>How do they find new tenants for commercial buildings?<\/li>\n<li>What are their procedures for when a tenant is late on rent?<\/li>\n<\/ul>\n<p>These are just a few things to consider. We\u2019re actually putting together a list of questions to <a href=\"https:\/\/rentpost.com\/resources\/article\/hiring-a-good-property-manager\/\" target=\"_blank\" rel=\"noopener\">ask a property manager<\/a>, so stay tuned for more information on that.<\/p>\n<p>This is similar to the certifications arena, but here you are diving deeper into precisely what kind of commercial property experience they have.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-1692\" src=\"https:\/\/s3.amazonaws.com\/assets.resources.rentpost.com\/wp-content\/uploads\/2017\/09\/23015101\/Capture-2.jpg\" alt=\"commercial property\" width=\"601\" height=\"406\" srcset=\"https:\/\/s3.amazonaws.com\/assets.resources.rentpost.com\/wp-content\/uploads\/2017\/09\/23015101\/Capture-2.jpg 713w, https:\/\/s3.amazonaws.com\/assets.resources.rentpost.com\/wp-content\/uploads\/2017\/09\/23015101\/Capture-2-300x203.jpg 300w\" sizes=\"(max-width: 601px) 100vw, 601px\" \/><\/p>\n<p>Managing a strip mall is different from managing a fifteen-story office building. Working with an industrial complex isn\u2019t exactly the same as managing a group of restaurants.<\/p>\n<p>No, you may not find that the commercial property manager has worked with the same type of building you own. But at least being familiar with it, or having someone else on their team to help them, is a great start.<\/p>\n<p>Something else to keep in mind\u2014most states require property managers also to have some kind of <a href=\"http:\/\/www.allpropertymanagement.com\/propertylaw\/\" target=\"_blank\" rel=\"noopener\">real estate license<\/a><a href=\"http:\/\/www.allpropertymanagement.com\/propertylaw\/\" target=\"_blank\" rel=\"noopener\">.<\/a> This means they may have been a real estate agent or broker before getting into commercial property management. That\u2019s a good thing, as someone with some experience under their belt may understand the market better than someone who has always been in property management.<\/p>\n<h3>Do You Like the Company?<\/h3>\n<p>This is another big thing we like to emphasize here at RentPost. Your property manager is your representative. Everything they say or do may as well have come from you because that\u2019s how the tenants see it.<\/p>\n<p>Keep that in mind when you start looking around and interviewing different companies to find the right fit. If someone from the company\u2014whether it\u2019s the office manager, property manager, or CEO\u2014doesn\u2019t treat you well, how do you think they\u2019re going to treat your tenants?<\/p>\n<p>And when your tenants aren\u2019t happy and start to complain or leave, it\u2019s too late.<\/p>\n<h3>How Much Should You Pay a Commercial Property Manager?<\/h3>\n<p>The cost of commercial property management can vary significantly depending on several factors, such as the size and type of the property, its location, the services included, and the property management company&#8217;s fee structure. Generally, commercial property management fees are calculated as a percentage of the property&#8217;s gross income or as a flat fee. Here are some common fee structures:<\/p>\n<ol>\n<li><span style=\"text-decoration: underline;\">Percentage of Gross Income<\/span>: <a href=\"https:\/\/rentpost.com\/resources\/article\/how-much-property-managers-charge\/\" target=\"_blank\" rel=\"noopener\">Property management companies often charge<\/a> a percentage of the property&#8217;s gross income, typically ranging from 3% to 10%. The percentage may vary depending on the complexity of the property and the range of services provided.<\/li>\n<li><span style=\"text-decoration: underline;\">Flat Fee<\/span>: Some <a href=\"https:\/\/rentpost.com\/resources\/article\/what-to-expect-property-management-company\/\">property management companies<\/a> charge a flat fee based on the property&#8217;s size or the scope of the management services required. This could be a fixed monthly or annual fee.<\/li>\n<li><span style=\"text-decoration: underline;\">Lease-based Fee<\/span>: For commercial properties, some management companies may charge a fee based on a percentage of the lease value or a flat fee per lease agreement.<\/li>\n<li><span style=\"text-decoration: underline;\">Tenant Placement Fee<\/span>: In addition to ongoing management fees, some companies charge a one-time fee for finding and placing tenants in the property.<\/li>\n<li><span style=\"text-decoration: underline;\">Additional Fees<\/span>: Depending on the company and the property, there might be additional charges for specific services such as maintenance, repairs, marketing, and accounting.<\/li>\n<\/ol>\n<p>To get an accurate estimate of commercial <a href=\"https:\/\/rentpost.com\/resources\/article\/property-management-cost\/\" target=\"_blank\" rel=\"noopener\">property management costs<\/a>, you&#8217;ll need to reach out to property management companies in your area and discuss your property&#8217;s specifics and your management needs. It&#8217;s essential to compare the services offered and the fees charged by different companies to make an informed decision.<\/p>\n<p>Keep in mind that <a href=\"http:\/\/www.ccim.com\/cire-magazine\/articles\/choosing-commercial-property-management-firm\/?gmSsoPc=1\" target=\"_blank\" rel=\"noopener\">you get what you pay for<\/a>. If a company advertises extremely low fees, stay away! They can only offer such a discounted price if they do not properly allocate enough resources to manage the building. Maintenance won\u2019t be performed timely or well, tenants won\u2019t be happy, and you may end up in a worse position than if you had just managed it yourself!<\/p>\n<h3>Conclusion<\/h3>\n<p>If you invest the time and energy in finding the right <a href=\"https:\/\/rentpost.com\/resources\/article\/property-management-franchise-investment\/\" target=\"_blank\" rel=\"noopener\">commercial property manager<\/a> at the beginning, you\u2019ll save yourself many heartaches later. It\u2019s not easy, but it\u2019s well worth it in the long run.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"footnotes":""},"manualknowledgebasecat":[44],"manual_kb_tag":[],"ppma_author":[365,371],"class_list":["post-935","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-property-manager","author-karina","author-jacob-thomason"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/rentpost.com\/resources\/wp-json\/wp\/v2\/manual_kb\/935","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rentpost.com\/resources\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/rentpost.com\/resources\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/rentpost.com\/resources\/wp-json\/wp\/v2\/users\/7"}],"version-history":[{"count":14,"href":"https:\/\/rentpost.com\/resources\/wp-json\/wp\/v2\/manual_kb\/935\/revisions"}],"predecessor-version":[{"id":4699,"href":"https:\/\/rentpost.com\/resources\/wp-json\/wp\/v2\/manual_kb\/935\/revisions\/4699"}],"wp:attachment":[{"href":"https:\/\/rentpost.com\/resources\/wp-json\/wp\/v2\/media?parent=935"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/rentpost.com\/resources\/wp-json\/wp\/v2\/manualknowledgebasecat?post=935"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/rentpost.com\/resources\/wp-json\/wp\/v2\/manual_kb_tag?post=935"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/rentpost.com\/resources\/wp-json\/wp\/v2\/ppma_author?post=935"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}