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Roommate Woes and Tenant Retention

231 views March 6, 2024 Karina Jugo 3

My first college roommate was a mess. Our relationship started off fine, and we found a great two-bedroom apartment about a mile off-campus. It was the first time either of us had lived on our own, and we were lucky to have a great leasing agent and property manager to guide us through signing our lease.

When good roommates (and their food) go bad

A few weeks after our move-in date, I realized my new roommate wasn’t terribly clean, but I figured I would be fine picking in the common areas. But when my roommate left for Thanksgiving break, I noticed an unfortunate smell coming from their bedroom. I cracked open the door and the stench smacked me in the face so hard my eyes watered.

Did I mention my roommate had a large dog? The bedroom was full of wet dog food cans stacked in pyramids on every available flat surface. There were plates of half-eaten food and coffee cups filled with green mold. I was shocked. I wanted to vomit. I wanted to cry. I called my landlord.

roommate woes

Where Landlords Fit in Roommate Conflicts

Landlords can play a role in helping to resolve conflicts between roommates in a rental property, but it’s important to remember that their involvement may vary depending on the rental agreement, local laws, and the specific circumstances of the conflict. Here are some steps a landlord can take to address roommate conflicts:

  1. Review the Lease Agreement: The first step is to carefully review the lease agreement to understand the terms and conditions that govern the rental property and the responsibilities of each roommate.
  2. Encourage Open Communication: The landlord can encourage the roommates to communicate directly with each other to try and resolve their issues. Sometimes, conflicts arise due to misunderstandings that can be resolved through simple conversation.
  3. Mediation: If direct communication doesn’t resolve the conflict, the landlord can suggest mediation. This involves bringing in a neutral third party to facilitate communication and help the roommates find a resolution.
  4. Set Ground Rules: If the conflict is related to specific issues like noise, cleanliness, or shared responsibilities, the landlord can establish clear ground rules for the property and ensure that all roommates are aware of their responsibilities.
  5. Refer to Local Laws: Landlords should be aware of their responsibilities and obligations under local laws. Some jurisdictions may have specific requirements regarding landlord involvement in roommate conflicts.
  6. Review Rent Payment Arrangements: If the conflict involves rent payments, the landlord can review how the rent is divided among the roommates and ensure that it is being handled fairly.
  7. Consider Roommate Changes: In extreme cases where conflicts cannot be resolved, the landlord may consider allowing one of the roommates to move out and find a replacement tenant, as long as it is in accordance with the lease agreement and local laws.
  8. Document Everything: Throughout the process of addressing the conflict, the landlord should document all communications and actions taken to ensure transparency and protect all parties involved.

Roommate woes are bad news for retention rates

Roommate conflict was the number one reason I chose not to renew my lease at the end of that long, horrible, dog food smeared year. Your tenant retention rate is tied to your residents’ ability to feel comfortable and secure in their homes. While well-maintained units, convenient amenities, and good customer service are obvious sources of comfort for residents, the ability to mesh with a roommate can make or break a lease renewal.

Many residents—not just college students—choose to have a roommate to cut cost of living expenses. A tenant with a bad roommate situation is more likely to shirk their legal responsibilities as a lessee, and is unlikely to renew a lease. Arguments between roommates can also be a sign of cleanliness problems and other physical damages that pose risks to your property. While property owners are not legally obligated to intervene in roommate conflicts, there are proactive steps you can take to prevent roommate disputes.

Be Upfront with Responsibilities

Make sure all co-tenants are aware of the responsibilities that come with sharing a lease. Most college students are in their first few years of living independently and may not be aware of the obligations associated with a rental contract. Other co-tenants may choose to split rental fees unevenly in exchange for child-care, shared meals, or other forms of barter.

Carefully outline the specifics of policies that may be slightly different when sharing a lease. Stress that tenants are individually liable for the entirety of the rental rate, not just the share they agreed upon with their roommate. (Student housing that is leased by the room is an exception to this rule.) Property owners can insist that the rent be paid by one check rather than go through the hassle of collecting multiple checks per property. A brilliant idea is to ask that the rent be paid online via a third party property management software.

Clean Up After the Fact

Roommate tension can arise even after your property is vacated. Refunding a security deposit or issuing a bill for property damages should be straightforward. However, a tense roommate situation can make this process difficult. Be upfront and clear with new tenants about how a security deposit will be handled at the end of the lease, whether it will be split or refunded as one check. Make sure subletting policies are clearly stated and everyone involved understands their own liability through the end of the lease agreement.

roommate problems

Make Open Communication Easier

While property owners are not required to intervene in disagreements between roommates, you can be proactive during the lease signing process and head off potential problems. Include a copy of a sample roommate agreement in the packet of information given to new tenants. These are available online and are highly customizable to your market and ideal tenant. Encouraging your tenants to make an agreement between themselves at the beginning of their occupancy plants a seed of cooperation and mindfulness that can keep small annoyances from blowing up into big problems.

Know When You Should Step In

If a problem between roommates is serious enough to cause maintenance issues or interrupt the quality of life of other tenants, then it may be time to step in. Please check with your local ordinances to find out how to legally resolve roommate disagreements that involve property damage, dangerous or illegal activity.


  • Karina Jugo

    Karina Jugo is a content administrator at RentPost who works directly with real estate and property management experts to create resources and guides for property managers. She has more than 15 years of experience in content research and writing for various industries.

  • Jacob Thomason

    Jacob Thomason is the CEO and co-founder of RentPost, software platform providing property managers, landlord or owners with the tools necessary for property management. Jacob is a software entrepreneur with with a vast array of expertise ranging from business concept design to software architecture and development. He is running RentPost for more than 14 years and helping property managers and property owners.

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