Renter Advice

When All Else Fails: Filing a Complaint Against a Landlord

455 views January 11, 2024 Karina Jugo 5

The relationship between landlords and tenants is a vital aspect of the housing market, with both parties having specific rights and responsibilities. In most jurisdictions, tenants have the right to live in safe, habitable, and well-maintained rental properties. When landlords fail to meet these obligations or engage in unfair practices, tenants have the option to file complaints to protect their rights and seek redress.

Let’s explore various instances when tenants can file complaints against their landlords, emphasizing the importance of habitability and maintaining a fair and healthy landlord-tenant relationship.

A. Rent-Related Complaints

One of the most common reasons tenants file complaints against their landlords is related to rent. Instances include:

  1. Unauthorized Rent Increases: Landlords must adhere to lease agreements and local rent control laws when increasing rent. If they raise the rent without proper notice or in violation of legal limits, tenants can file complaints.
  2. Failure to Provide Rent Receipts: Landlords are generally required to provide tenants with receipts for rent payments. If a landlord consistently fails to do so, tenants can file a complaint.
  3. Illegal Evictions for Non-payment: In some cases, landlords may resort to illegal eviction methods to force tenants to pay rent. Tenants can file complaints if they are threatened or harassed in such situations.

mold in bathroom

B. Maintenance and Repairs

Another critical aspect of the landlord-tenant relationship pertains to the maintenance and repair of rental properties. Tenants can file complaints in the following scenarios:

  1. Essential Repairs Are Neglected: Landlords are responsible for ensuring that the property is habitable. If essential repairs such as plumbing, heating, or electrical issues are ignored, tenants have grounds to file complaints.
  2. Unsafe Living Conditions: Landlords must provide safe and secure living conditions. Complaints can be filed if tenants face safety hazards like broken locks, mold, or pest infestations that go unaddressed.
  3. Delayed or Inadequate Repairs: Even when landlords agree to make repairs, they must do so promptly and effectively. Complaints can be filed if repairs are unreasonably delayed or done inadequately.

C. Lease Agreement Violations

Lease agreements outline the terms and conditions of the rental arrangement. Tenants can file complaints if landlords violate these terms, including:

  1. Unlawful Entry: Landlords should provide reasonable notice before entering the rental property, except in emergencies. Tenants can file complaints if their privacy is violated.
  2. Lease Termination Violations: If landlords improperly terminate a lease or engage in retaliatory eviction after tenants assert their rights, complaints can be filed.

discrimination gender rent

D. Discrimination and Harassment

Discrimination and harassment are serious violations of tenant rights. Complaints can be filed in the following instances:

  1. Discriminatory Practices: Landlords cannot discriminate against tenants based on race, religion, gender, disability, or other protected characteristics. Complaints can be filed if tenants experience discrimination during the rental process or while living in the property.
  2. Harassment: Harassment by landlords can take various forms, such as excessive visits, threats, or retaliation. Tenants can file complaints if they face such behavior.

E. Security Deposit Issues

Security deposits are meant to protect landlords from potential damage to the property and unpaid rent. Tenants can file complaints if there are:

  1. Unjustified Deductions: Landlords must return security deposits promptly and provide itemized deductions for any withheld amount. If tenants believe deductions are unjustified, they can file complaints.
  2. Failure to Return Deposits: Landlords must return the security deposit within the legally specified time frame after lease termination. If they fail to do so, tenants can file complaints.

Habitability is among the basic tenant rights. So are privacy and freedom from discrimination. When a landlord neglects habitability issues or encroaches on a tenant’s right to peaceful enjoyment of the property, filing a complaint can be crucial to resolving the situation.

file complaint against landlord

How to File a Complaint Against Your Landlord

Filing a complaint against a landlord or property manager is an important step for tenants when they encounter issues or violations of their rights. The specific procedure can vary depending on your jurisdiction, but the following general steps can guide you through the process.

1: Review Your Lease Agreement

Start by reviewing your lease agreement to understand your rights and responsibilities as a tenant. Ensure you are not in violation of any terms before proceeding with a complaint.

2: Document the Issue

Before filing a complaint, gather evidence to support your case. This may include photographs, videos, correspondence (emails, letters, text messages), and any relevant documents such as repair requests or rent receipts. Document the date, time, and details of each incident or issue.

3: Communicate with the Landlord or Property Manager

In many cases, it’s advisable to try to resolve the issue informally through communication. Contact your landlord or property manager in writing (email or certified letter) and clearly describe the problem, request a resolution, and set a reasonable deadline for their response or action.

4: Contact Local Authorities or Housing Agencies

If your landlord or property manager does not respond or refuses to address the issue, research local housing authorities, tenant associations, or tenant rights organizations in your area. They can provide guidance and information on the specific procedures and regulations applicable to your jurisdiction.

building code compliance

5: File a Formal Complaint

Depending on the nature of the issue, you may need to file a formal complaint with the relevant agency or organization. Here are some common types of complaints and where to file them:

  • Maintenance and Repair Issues: Contact your local building or housing code enforcement agency to report violations. They may conduct inspections and issue orders for repairs.
  • Rent-Related Complaints: In cases of illegal rent increases, unauthorized fees, or security deposit disputes, you can contact your local rent control board or housing authority.
  • Discrimination and Harassment: If you believe you have experienced discrimination or harassment, you can file a complaint with the appropriate agency responsible for enforcing fair housing laws in your area.
  • Lease Agreement Violations: If the issue is related to lease agreement violations, consult with a local attorney or legal aid organization to explore your legal options.

6: Keep Records

Maintain a record of all communications, complaints, and any actions taken by the landlord or authorities. This documentation can be valuable if legal action becomes necessary.

7: Seek Legal Advice

If your complaint remains unresolved and your rights are being violated, consult with an attorney who specializes in landlord-tenant law. They can provide legal advice and represent your interests in court if needed.

8: Follow Up

Continue to follow up with relevant agencies or legal representatives to ensure that your complaint is being addressed and resolved appropriately.

What happens after you file a complaint against a landlord?

Once a complaint is submitted, the housing authority or relevant agency will investigate the matter, which may involve inspections and interviews. If any violations are found, the landlord will be notified and given time to fix the issue. Re-inspection will be done upon completion—otherwise, fines and penalties may be imposed on the landlord for non-compliance.

Remember that tenant rights and landlord-tenant laws vary by location, so it’s essential to research the specific regulations and procedures in your area. Additionally, maintaining clear and respectful communication throughout the process can often lead to faster and more amicable resolutions.

Key Takeaways

Tenants have several valid reasons to file complaints against their landlords when their rights and well-being are at risk. These instances include rent-related issues, maintenance and repair problems, lease agreement violations, discrimination, harassment, and security deposit disputes.

The ability to file complaints serves as a crucial mechanism for tenants to protect their rights and ensure a fair and healthy landlord-tenant relationship. It is imperative that both parties understand their respective obligations and rights to maintain a harmonious living arrangement in the rental market.


  • Karina Jugo

    Karina Jugo is a content administrator at RentPost who works directly with real estate and property management experts to create resources and guides for property managers. She has more than 15 years of experience in content research and writing for various industries.

  • Jacob Thomason

    Jacob Thomason is the CEO and co-founder of RentPost, software platform providing property managers, landlord or owners with the tools necessary for property management. Jacob is a software entrepreneur with with a vast array of expertise ranging from business concept design to software architecture and development. He is running RentPost for more than 14 years and helping property managers and property owners.

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